Terms & Conditions

1. Introduction

Welcome to b998, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("Terms") govern your access to and use of the b998 website, mobile interface, games, and all associated services (collectively, the "Platform"). By registering an account, making a deposit, or placing a wager, you confirm that you have read, understood, and accepted these Terms in full.

b998 reserves the right to update or amend these Terms at any time. Continued use of the Platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree with any part of these Terms, you must discontinue using the Platform immediately.

2. Eligibility Requirements

To register and use the b998 Platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age (21+ only). Providing false information about your age is a serious breach of these Terms and will result in immediate account closure and forfeiture of all balances.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws applicable to you.
• You must not be accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by local law.
• You must not be registered as a self-excluded player through b998's responsible gaming tools or any applicable exclusion programme.

3. Account Registration and Security

Each individual may hold only one (1) registered account on the b998 Platform. Duplicate or multiple accounts are strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any winnings or bonuses accrued. You are solely responsible for the accuracy of the information you submit during registration.

Account Credentials

You are responsible for maintaining the confidentiality of your username and password. b998 will never ask you to disclose your password via email, chat, or telephone. If you suspect unauthorised access to your account, you must notify us immediately at [email protected]. b998 accepts no liability for losses arising from your failure to keep credentials secure.

Identity Verification (KYC)

b998 applies a Know Your Customer (KYC) process to verify your identity before processing withdrawals or upon reasonable request. You may be required to submit a government-issued photo ID, proof of address, and proof of payment method. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and the withholding of funds pending investigation.

4. Deposits and Withdrawals

b998 supports a range of local Bangladeshi payment methods to ensure fast, convenient transactions. All financial activity on the Platform is conducted in Bangladeshi Taka (BDT). The following conditions apply to all deposits and withdrawals:

• Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, subject to availability.
• Withdrawals will be processed to the same payment method used for the corresponding deposit wherever technically possible.
• b998 targets withdrawal processing within 24 hours of a verified request, though processing times may vary depending on the selected payment provider.
• b998 does not charge internal processing fees on standard deposits or withdrawals, though your payment provider may apply their own charges independently.

b998 reserves the right to request additional verification documents before approving any withdrawal. Funds derived from suspected fraudulent or prohibited activity will be withheld and may be reported to the relevant authorities.

5. Bonuses and Promotions

b998 offers a variety of welcome bonuses, reload bonuses, free spins, and seasonal promotions to eligible players. All bonus offers are subject to specific terms including wagering requirements (rollover conditions) which must be met before any associated winnings can be withdrawn.

Bonus Eligibility

Bonuses are available to players aged 21 and above who have completed the registration and KYC process. b998 reserves the right to withdraw, modify, or refuse any bonus offer at its sole discretion without prior notice, particularly where abuse, exploitation, or breach of these Terms is detected or suspected.

Wagering Requirements

Each promotional offer carries its own rollover requirement, minimum odds restrictions, game contribution rates, and time limits. These are stated explicitly on each individual promotion page. Players must meet the stated wagering requirement in full before a withdrawal request linked to bonus funds will be approved. Failure to meet rollover conditions within the stated period will result in the forfeiture of the bonus and any bonus-derived winnings.

6. Game Rules and Fair Play

All games offered on the b998 Platform are powered by certified third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates under its own published Return to Player (RTP) percentage and rule set. b998 does not manipulate game outcomes. The following principles apply:

• All game outcomes are determined by certified Random Number Generators (RNG) or, in the case of live dealer games, by real physical processes conducted by trained dealers.
• Technical malfunctions void all plays. In the event of a technical error, b998 will endeavour to restore the game to its pre-fault state and may void the affected round at its discretion.
• Collusion, the use of unauthorised software or bots, and any form of cheating will result in immediate and permanent account closure with forfeiture of all funds.

7. Prohibited Activities

The following activities are strictly prohibited on the b998 Platform. Engaging in any prohibited activity may result in suspension or permanent closure of your account, forfeiture of balances and winnings, and reporting to law enforcement where required by applicable law:

• Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
• Attempting to exploit software bugs, loopholes, or glitches to gain an unfair advantage.
• Creating or operating multiple accounts, or transferring funds between accounts to circumvent bonus restrictions or KYC checks.
• Sharing account credentials, acting as an agent for another person, or allowing a third party to use your account in any capacity.

b998 employs automated and manual monitoring systems to detect prohibited activity. The determination of whether a prohibited activity has occurred rests solely with b998, whose decision shall be final.

8. Responsible Gaming

b998 is firmly committed to promoting responsible gaming practices across our platform. We recognise that gambling should be an enjoyable leisure activity and take seriously our obligation to protect vulnerable players. All registered players aged 21 and above may access self-exclusion tools, deposit limits, session time reminders, and temporary account suspension options directly through their account settings.

If you believe gambling is negatively affecting your finances, relationships, or mental well-being, please contact our support team at [email protected]. Our team is available 8 AM to 12 AM Bangladesh Standard Time (BST), 7 days a week, and can assist with configuring limits or initiating a self-exclusion period. You may also visit our dedicated Responsible Gaming page for further guidance.

9. Limitation of Liability

To the fullest extent permitted by applicable law, b998 and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from your access to or use of (or inability to access or use) the Platform.

b998's total aggregate liability to you for any claims arising from or relating to these Terms or the Platform shall not exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim. This limitation applies regardless of the legal theory under which such liability is asserted.

10. Privacy and Data Protection

Your personal data is collected, stored, and processed in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. b998 applies SSL encryption and industry-standard data protection measures across all Platform interactions. We do not sell your personal data to third parties.

11. Amendments to Terms

b998 reserves the right to amend, revise, or update these Terms at any time and without prior individual notice to users. Revised Terms will be published on this page with an updated "Last updated" date. Your continued use of the Platform after any changes have been published constitutes your binding acceptance of those changes.

We recommend bookmarking this page and reviewing it periodically. If you have any questions regarding a specific amendment, please contact our support team before continuing to use the Platform.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms or your use of the b998 Platform that cannot be resolved through direct communication with our support team will be subject to binding arbitration. b998 is committed to fair and transparent dispute resolution and will always seek an amicable outcome first. All disputes must be raised within 30 days of the event giving rise to the dispute; claims raised after this period may be time-barred.

13. Contact Us

If you have questions, concerns, or require clarification regarding any provision of these Terms and Conditions, please reach our support team by email at [email protected]. We are available from 8 AM to 12 AM BST (UTC+6), seven days a week. Our team aims to respond to all enquiries within one business day.