Privacy Policy

1. Introduction

Welcome to b998. We are committed to protecting the privacy and personal data of every player who registers and engages with our online casino and sports betting platform. This Privacy Policy explains in plain terms what information we collect, how we use it, with whom we may share it, and what rights you hold as a user based in Bangladesh.

By accessing b998 and creating an account, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users of b998 regardless of how they access the service — whether via mobile browser, desktop, or any other means.

2. Information We Collect

When you register an account, make a deposit, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for KYC verification.
• Contact details: email address, phone number, and residential address (city, district — e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna).
• Financial data: deposit and withdrawal transaction history, payment method details (bKash, Nagad, Rocket, Upay, bank account references), and transaction amounts in BDT.
• Gameplay data: games played, bet amounts, session duration, game preferences, win/loss history, and bonus usage.
• Technical data: IP address, device type, browser type, operating system, referring URLs, and cookies or similar tracking technologies.

3. How We Use Your Information

b998 uses the personal data we collect only for legitimate, clearly defined purposes. We do not process your data in ways that are incompatible with those original purposes. Specifically, your information is used to:

• Verify your identity and age (players must be 21 or older) in accordance with responsible gaming requirements.
• Process deposits and withdrawals, and manage your b998 account balance accurately.
• Deliver customer support and respond to your enquiries via email during our operating hours (8 AM – 12 AM BST).
• Detect fraud, prevent money laundering, and comply with applicable legal obligations.

4. Cookies and Tracking Technologies

b998 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files placed on your device when you visit our site. They help us remember your login session, preferred settings, and usage patterns so we can deliver a consistent and personalised experience each time you return.

We use strictly necessary cookies (required for the platform to function), performance cookies (which help us understand how users interact with the site), and functional cookies (which remember your preferences). You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the b998 platform.

5. Sharing Your Information

b998 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may, however, share information in the following limited circumstances:

• Service providers: trusted partners who assist with payment processing (bKash, Nagad, Rocket, bank networks), identity verification, and technical platform operations — all operating under strict confidentiality agreements.
• Legal authorities: when required by applicable law, court order, or regulatory request, we may disclose the minimum information necessary to comply.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction — but only under the same privacy protections outlined in this policy.

6. Data Retention

b998 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. In practice, this means:

Account data is retained for the duration of your active account and for a defined period after account closure to satisfy anti-money-laundering and dispute resolution requirements. Gameplay logs and transaction records are retained for a minimum period in accordance with standard industry practice. If you request account deletion, we will process your request within a reasonable timeframe and confirm once completed, subject to our legal retention obligations.

7. Your Rights as a User

As a registered player on b998, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: you may request that we delete your personal data, subject to our legal data retention obligations.
• Right to object: you may object to the processing of your data for marketing or profiling purposes at any time — we will honour such requests promptly.

8. Security Measures

b998 takes the security of your personal data seriously. We implement a range of technical and organisational safeguards to protect your information against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data in transit, and sensitive stored data is further protected by layered access controls and routine security audits.

While we work hard to protect your data, no online platform can guarantee absolute security. We encourage you to choose a strong, unique password for your b998 account and to never share your login credentials with anyone. If you suspect any unauthorised activity on your account, contact our support team immediately at [email protected].

9. Children and Age Restrictions

b998 is strictly an adult platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If a parent or guardian believes that a minor has registered on the b998 platform and provided personal data, please contact us immediately at [email protected]. We will investigate the matter promptly and, where confirmed, delete the relevant account and associated data without delay.

We encourage all registered users to store their b998 account credentials securely and to prevent access by minors in their household. Responsible account management is the shared responsibility of every adult player on our platform.

10. Third-Party Links

From time to time, b998 content may reference or acknowledge third-party brands, service providers, or platforms (for example, game providers such as Pragmatic Play, Evolution Gaming, or Spribe). This Privacy Policy applies solely to b998 and does not extend to any external third-party websites or services. We have no control over the privacy practices of third parties and are not responsible for the content or policies of those external platforms.

We recommend that you review the privacy policies of any third-party service before engaging with it. b998 is not liable for data practices outside of our own platform environment.

11. Changes to This Policy

b998 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users by email to the address associated with their account prior to the changes taking effect. Continued use of the b998 platform after any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way b998 handles your personal data, our support team is ready to assist you. You can reach us at [email protected]. Our team is available 8 AM to 12 AM Bangladesh Standard Time (BST, UTC+6), seven days a week, including public holidays such as Eid and Victory Day.

For written data requests (access, correction, or deletion), please email [email protected] with the subject line 'Data Request' and include your registered account username. We aim to respond to all data-related requests within 10 business days.